Refund and Withdrawal Policy
How to withdraw from your purchase and get your money back.
1. Right of withdrawal (consumers)
If you buy as a consumer — that is, for purposes outside your trade, business or profession — you can withdraw from the contract within 14 days of the purchase, without giving any reason (Directive 2011/83/EU; Articles 52–59 of the Italian Consumer Code, Legislative Decree 206/2005).
2. How to withdraw
Send me a clear statement of your decision by e-mail to [email protected] before the 14 days have passed. A short message with your name and the date of payment is enough.
3. If the service starts within the 14 days
- Consultations. If you expressly ask me to start the consultations before the 14 days have passed and then withdraw, you pay an amount proportionate to the part of the service already provided when you tell me you are withdrawing; the rest is refunded. If all the consultations have been fully provided at your express request, and you acknowledged that you would then lose the right of withdrawal, the right no longer applies (Article 16(a) of Directive 2011/83/EU).
- Video lectures. The lectures are digital content. If you expressly agree to get access during the withdrawal period and acknowledge that you thereby lose your right of withdrawal for them, the right does not apply to the lectures once access has started (Article 16(m) of Directive 2011/83/EU).
4. How the refund is made
I refund the amount due within 14 days of receiving your withdrawal notice, using the same payment method you used (the card charged via Stripe), unless we expressly agree otherwise. You will not pay any fees for the refund. Your bank may need a few more days to show it on your statement.
5. Business customers
If you buy for your business or profession, the statutory right of withdrawal does not apply. Cancellations and refunds are agreed individually: write to me at [email protected].
6. If I cancel
If I cannot provide the consultations and we cannot agree on new dates, I refund the part of the service that has not been provided.
7. Questions and disputes
If something is wrong or you see a payment you do not recognise, please write to me at [email protected] before opening a dispute with your bank — I reply to every request.